The Process You Think You Have
Why AI built on documented workflows — discovery workshops, SOP reviews, stakeholder interviews — fails in production, and why process truth derived from event logs is the non-negotiable foundation for AI that reimagines rather than automates dysfunction.
Challenges
The standard AI deployment methodology captures the process as described, not as it runs. Execution drift — the accumulated gap between documented standard and actual operational behaviour — is invisible to interviews and SOPs but fully legible in event logs. AI trained on the documented process inherits every undocumented workaround and silent exception, producing expensive automation of the wrong thing.